Implementation Manager
Foundation Health
Location
United States - Remote
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
About Foundation Health
Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences. Our mission is to transform patient centric care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient journey.
This ambitious vision is only achievable with the dedication of the right team propelling us forward. We firmly believe that a supportive and inspiring work environment fuels creativity, transforming it into groundbreaking innovation. It is this very innovation that not only benefits our organization but also positively impacts our people, partners, and most importantly, our patients.
About the Role:
As Implementation Manager, you will drive the execution of multiple customer implementations of our suite of AI-powered products. You’ll collaborate cross-functionally with Sales, Engineering, Product, Business Operations, and external partners to deliver solutions that meet our customers’ needs and objectives. You’ll be responsible for ensuring internal and customer teams are aligned, timelines are met, and roadblocks are cleared.
You’ll lead the full implementation including planning, kickoff, configuration, EHR (Epic) integration, end user training, and go-live; often working on complex, technical initiatives that are central to our roadmap. This role requires project/program management expertise, prior EMR integration experience, strong technical literacy, a bias for clarity and execution, and comfort operating in chaos and ambiguity across fast-moving priorities. You’ll be accountable for ensuring customer implementations are completed on time, as designed, and of high quality.
Key Responsibilities:
Lead customer implementations from kickoff to integration to go-live
Work collaboratively with Sales, Engineering, and Product to define project scope, timelines, and deliverables
Create and manage project plans, status reports, risk/issues logs, and other implementation related collateral
Coordinate internal resources and and external partners to ensure smooth execution
Proactively identify risks, issues, and dependencies; ensure timely escalation, mitigation, and resolution
Deliver implementation updates to internal and external stakeholders with clarity and precision on a regular cadence
Establish and develop strong relationships with key customer stakeholders
Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class customer delivery
Develop key project management and EMR integration resources to drive predictability and repeatability across engagements
Drive adoption of project management best practices and tooling
What We're Looking For:
3+ years in customer-facing project or program management at a fast-paced healthcare SaaS/technology environment required (venture-backed healthcare technology startup experience preferred)
2+ years of Epic (strongly preferred) or Cerner EHR implementation and/or integration experience required
Deep understanding of healthcare data, integration, and interoperability standards (e.g., FHIR, HL7, etc.)
Knowledge of of agile software development processes and technical fundamentals
Flexibility and adaptability relative to thriving in ambiguous, high-pressure, constantly changing environments
Highly organized with strong attention to detail and follow-through
Strong communicator who can lead meetings, align teams, and manage stakeholders independently
Proven track record managing multiple concurrent implementations/projects and delivering against deadlines
Ability to work cross-functionally, delegate, and execute in matrixed team environments
Comfort operating in ambiguity with a proactive, ownership-oriented mindset
Familiarity with Atlassian products, including JIRA
Project Management certification preferred - e.g., PMP, CAPM, PMI-ACP, PRINCE2, CompTIA Project+