Pharmacy Operations Specialist (PharmD)
Operations
Remote
About Foundation Health
Foundation Health is an AI operating system for pharmacy - built by a team who lived the problem firsthand, not one that came to healthcare from the outside. Every day, prior authorizations delay prescriptions, pharmacists lose hours to paperwork instead of patients, and prescriptions slip through the cracks between health systems. We believe thoughtfully applied AI can finally change that - deep, integrated infrastructure that streamlines how care is coordinated, purpose-built for the complexity of specialty pharmacy.
We're building toward a world where pharmacy teams spend their time on patients, not paperwork - where AI handles the routine so clinicians can focus on what only humans can do. Getting there takes the right people. We're looking for curious, ambitious folks who want to help solve healthcare's hardest problems - for our patients, our partners, and each other.
ABOUT THE ROLE
As a Pharmacy Operations Specialist (PharmD), you will support health system customers through every stage of their journey with our AI-powered digital pharmacy platform - from kickoff and go-live through long-term adoption and growth. You'll bring deep pharmacy and pharmacy operations expertise throughout the implementation process, helping customers configure the platform to optimize their workflows and training their teams with confidence. Once customers are live, you'll shift into a customer success motion helping drive adoption and identifying opportunities to maximize value/ROI for our health system customers.
This role is ideal for a PharmD who has worked for a health system pharmacy in infusion strategy, operations, and/or services, home infusion, and/or ambulatory infusion. You'll combine clinical and operational credibility with a structured, consultative approach across the entire customer journey.
WHAT YOU'LL DO
Implementation Support
Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization
Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan
Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols
Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live
Participate in customer onsites, virtual meetings, and calls
Help prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists
Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap
Post-Go-Live Support
Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership
Partner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement
Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goals
Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities
Help identify and pursue expansion opportunities - including additional use cases, user growth, and new departmental adoption - in partnership with the Sales, Customer Success, and Account Management teams
Serve as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmap
Cross-Functional Collaboration & Process Improvement
Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests
Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooks
Provide internal enablement to support teams on pharmacy workflows, terminology, and best practices
Contribute to the development and maintenance of implementation and CS templates and internal resources
WHAT WE'RE LOOKING FOR
Required:
PharmD required
3–5+ years of experience working for a health system pharmacy in infusion strategy, operations and/or services; home infusion, and/or ambulatory infusion required
Experience using Epic or Cerner EHRs
Proven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy)
Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support
Strong project management and organizational skills - you keep things on track and follow through consistently
Clear, professional communicator in writing and in meetings, able to translate pharmacy workflows into configuration decisions, training, and strategic conversations
Proactive, ownership-oriented mindset - comfortable working in a fast-paced, entrepreneurial environment where flexibility and initiative are critical
Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office)
Preferred:
Experience with health system specialty and/or outpatient pharmacy workflows
Experience at an early stage or growth stage healthcare technology company that supports health system customers
Experience implementing healthcare SaaS, clinical informatics, or pharmacy systems (e.g., EHR, pharmacy dispensing, medication management)
Familiarity with customer success methodologies, health scoring, or CRM tools (e.g., Salesforce, Gainsight)
Familiarity with Atlassian products (Jira, Confluence) or Agile development processes