Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Senior Associate, Clinical Quality Review



Quality Assurance
Posted on Wednesday, May 8, 2024

Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice.

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 30,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

As the Senior Associate, supporting Clinical Quality Review at Headway, you will play a pivotal role in ensuring the delivery of high-quality patient care as we scale to clinical excellence. You will be responsible for supporting the clinical quality review processes, implementing quality improvement initiatives, and promoting a culture of continuous improvement.

You will:

  • Clinical Quality Review: Conduct comprehensive reviews and analyses of clinical data, documentation, and performance metrics to assess the quality and effectiveness of patient care delivery.
  • Quality Improvement Initiatives: Lead or participate in quality improvement projects aimed at enhancing patient outcomes, safety, and satisfaction. Develop action plans, implement interventions, and monitor progress to achieve measurable improvements in clinical quality.
  • Policy Development and Compliance: Develop, update, and enforce clinical quality policies, procedures, and protocols in accordance with industry standards, regulatory requirements, and best practices. Ensure compliance with relevant regulations and accreditation standards.
  • Support Training and Education: Provide training and education to clinical staff on quality improvement methodologies, documentation best practices, and regulatory compliance requirements. Foster a culture of accountability, transparency, and continuous learning.
  • Collaboration and Communication: Collaborate with interdisciplinary teams, including clinician and cross functional stakeholders, to align quality improvement efforts with organizational goals and priorities. Communicate effectively with stakeholders to ensure buy-in and support for quality initiatives.
  • Performance Measurement: Develop and maintain performance measurement systems to track key quality indicators and outcomes. Establish benchmarks, targets, and goals for clinical quality improvement and monitor progress towards achievement.
  • Continuous Learning and Professional Development: Stay current on emerging trends, best practices, and innovations in healthcare quality management. Engage in ongoing professional development activities, such as attending conferences, workshops, and training sessions.

You'll be great for this role If:

  • You are a clinician: You have 1+ years of experience in a behavioral health role with your masters degree in counseling, social work, psychology, or other related field. You currently hold an unrestricted clinical license to practice.
  • You are a peer leader: You embody a "company-first" mentality, always ready to assist your peers and collaborate across functions. You're known for leading with resilience through challenges.
  • You are a quality guru: you have a track record of designing and implementing quality programs in the behavioral health space. Your knowledge of industry best practices is deep, and you're passionate about pushing those practices forward.
  • You are an exceptional communicator: your communication skills allow you to deeply understand therapists' needs and translate those insights into impactful implementation. You excel at building rapport and conveying complex ideas succinctly.
  • You are curious and empathetic: your genuine interest in therapists' experiences drives you to conduct thorough discovery and build strong, empathetic connections. You approach problem-solving with an open mind and a commitment to understanding others' perspectives.
  • You are an organizer: you possess innate organizational skills, with a keen eye for creating order and clarity. Your ability to categorize, file, and format information makes learning and operational processes smoother and more intuitive.

Compensation and Benefits:

  • Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
    • Group A: $130,000
    • Group B: $117,000
    • Group C: $104,000
    • Examples of cities located in each Compensation Grouping:
      • Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
      • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
      • Group C = All remaining cities
  • Benefits offered include:
    • Equity Compensation
    • Medical, Dental, and Vision coverage
    • HSA / FSA
    • 401K
    • Work-from-Home Stipend
    • Therapy Reimbursement
    • 16-week parental leave for eligible employees
    • Carrot Fertility annual reimbursement and membership
    • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
    • Flexible PTO
    • Employee Assistance Program (EAP)
    • Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact talent@findheadway.com

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.