Remote Service Representative
Meadow Memorials and Cremations
At Meadow, we’re reimagining end-of-life care - a $23B industry untouched by modern software or service thinking. In under a year, we became the largest cremation provider in Los Angeles, with 90+ NPS and hundreds of families served monthly. Now we’re scaling across the U.S. and hiring globally.
We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters.
Why join:
- Remote-first, global team — work from anywhere, be trusted to deliver
- Fair, transparent compensation — competitive pay, benchmarked globally.
- High expectations, high support — we invest in training and growth
- Respect and humanity — no burnout culture, no hero worship
- Real-world impact — your work supports families when it matters most.
Learn more about our global teams here. If this sounds like your kind of team, reach out!
About the Role:
We’re hiring Service Representatives to support families from the moment a loved one enters our care through the final steps of the cremation process. You’ll play a critical role in ensuring every case is handled with accuracy, compassion, and attention to detail.
In this role, you’ll own key parts of the journey—coordinating transportation, managing documentation, and ensuring ashes are returned safely. You’ll work directly with families and external partners to provide clarity, build trust, and make sure nothing is missed.
This position is ideal for someone who is empathetic, organized, and comfortable in a fast-moving startup environment. We’re in active build mode, and this role offers meaningful growth for someone who is proactive, collaborative, and motivated to support others during an important moment in their lives.
What You’ll Do:
- Respond to inbound calls, texts, and emails from families with empathy, clarity, and professionalism.
- Build trust quickly and maintain rapport as you walk families through each step of the process.
- Own and execute key stages of the customer journey, such as dispatching transportation, managing paperwork, scheduling cremation, or coordinating ashes return.
- Collaborate with internal teams and external partners to move cases forward without delay.
- Keep systems up to date, document clearly, and flag any issues before they become blockers.
- Anticipate downstream impacts and work proactively to ensure smooth handoffs between teams.
- Work efficiently across multiple tools, including HubSpot, Aircall, Slack, GSuite, and our internal case management system.
Requirements & Qualifications:
- 2+ years of experience in customer-facing, operations, or hospitality roles - especially in environments where empathy and execution were equally important.
- Clear, calm communicator who builds trust quickly, whether over the phone, email, or text.
- Strong multitasker — able to move quickly while maintaining accuracy and attention to detail.
- Accountable and proactive: you take ownership, close the loop, and surface issues early.
- Energized by our mission and excited about the opportunity to help shape something new in a category that truly needs it.
Details:
- Remote, full-time
- Compensation: $5-$7.80/hr
- Tools: HubSpot (CRM), Aircall (phone), Slack, and our case management system
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Shift: Full-time (8 hours, consistent schedule)
- Days:
- Tuesday–Saturday (preferred) or
- Monday–Friday
- Hours: US Day Shift:
- 8 a.m. - 4 pm PT or
- 9 a.m. -5 pm PT
Why You’ll Love Working With Us:
- Benefits: PTO, 10 Paid Holidays, Paid Training, Fully remote
- Global collaboration: Work with teammates around the world.
- Career Growth in Sales & Tech: A chance to grow your career in sales and tech while helping build something meaningful
- Purpose-driven work: Make a real difference during one of life’s most meaningful transitions
- Supportive, growth-minded team – Bring your sales drive and eagerness to learn; we’ll support you every step of the way
Apply Now:
We’re just getting started, and we’re looking for people who want to grow with us. If you’re excited about making an impact, building meaningful relationships, and launching a successful career in sales and tech, apply today. Even if you don’t meet every qualification, we encourage you to apply - your passion and potential matter more than checking every box.