Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Senior Sales-Revenue Operations Manager



Sales & Business Development, Operations
New York, NY, USA
Posted on Thursday, May 9, 2024

Senior Sales-Revenue Operations Manager

Location: Hybrid in New York City (3 day in-office requirement)


  • 5 years of experience in revenue operations, sales operations, or related roles within a PLG based company.
  • Working knowledge of Sales tech stacks including Salesforce, Outreach, Gong, Seismic, Apollo, etc
  • Strategic thinker with a proactive and results-oriented mindset.
  • Proven track record of driving revenue growth and operational efficiency in a high-growth environment.
  • Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.
  • Experience with Lead/Account scoring, prioritization, and routing
  • Proficiency in analytics tools such as Tableau
  • Proficiency in Excel/Google Sheets
  • Basic understanding of SQL
  • Excellent communication, presentation, and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Excellent communication, presentation, and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously.

Bonus points:

  • Certified Salesforce Administrator

A day in the life and how you'll make an impact:

  • Process Optimization
    • Develop key processes across the Melio Customer Lifecycle, such as account handoff and cross-functional coordination, to enhance efficiency and customer satisfaction.
    • Collaborate with Sales and Customer Success leadership to drive strategy and solutions needed to accelerate growth.
  • Strategic Program Development / Project Management
    • Consult with GTM leadership to develop and optimize strategic operational processes for maximum productivity and capacity.
    • Partner with leadership to set goals, targets, and customize team reports and dashboards for performance monitoring.
    • Own and drive program management for internal projects, including software implementation and upgrades.
    • Plan and coordinate aspects of projects from initiation to delivery, managing resources, progress tracking, and documentation.
  • Data Analytics and Reporting
    • Ensure data quality between data warehouse and GTM tooling, troubleshoot data issues, and communicate findings to stakeholders.
    • Analyze large datasets to gather insights for key business decisions and develop reports and dashboards to track KPIs
    • Own the end-to-end revenue operations process, including sales forecasting, pipeline management, and revenue reporting.
  • Technology Optimization and Implementation
    • Manage scoping, implementation, and optimization of sales technology solutions, including CRM systems, sales automation and enablement platforms.

About the team:

The Sales-Operations team thrives on tackling complex challenges fast-paced and collaboratively. You’ll have the opportunity to work on diverse operational projects and collaborate with a talented team of Operations colleagues and other partners across various departments, including Salesforce, Enablement, and Sales/Customer Success. This role will play a critical part in optimizing our revenue operations processes as the Sales-Revenue Operations Manager, with a focus on Product-Led Growth (PLG) initiatives. The ideal candidate will have a strong background in revenue operations, with expertise in PLG strategies and a passion for driving business growth through operational excellence. They will also have a deep understanding of sales processes, data analytics, and technology management, with a proven track record of delivering results in a fast-paced environment.

About Melio USA:

  • Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
    • The annual base salary range for this position is $130,000 - $145,000 with an additional bonus component.
  • Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
  • 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
  • Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
  • Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
  • Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
  • Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
  • Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!).