Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Ride Monitor Agent - Fully Remote

Ride Health

Ride Health

United States
Posted on Thursday, July 6, 2023

Who We Are:

Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.

Who We’re Hiring:

Our Ride Monitor Agents watch over rides as they are scheduled, assigned to providers, and move through the process of communicating with and transporting passengers with a variety of social, medical, and family needs. Ride Monitors use our proprietary platform, third-party transportation software like Uber and Lyft, and business technology like Zendesk (task management), Jira (project management), and Excel to track the progress and performance of our Transportation Providers, monitor the status and safety of our passengers, and make sure reporting to our vendors and clients is accurate.

This is a fully remote position where you can work from home and have a tremendous positive impact on behalf of elderly and medically challenged people.

Success in this position will require exceptional communication skills, creative problem solving, and the ability to identify patterns that allow us to improve the service we offer. This is a full time position that may include weekend and evening hours, depending on the shift.

Responsibilities:

  • Willingness to work a full-time shift within the Eastern Time Zone.
  • Shifts available beginning mid-November 1:30p - 10:00pm and 2:00pm-10:30pm Saturday-Wednesday
  • Shift available beginning mid-December 1:30p - 10:00pm Thursday-Monday
  • Monitor Ride Health system event tickets to ensure appropriate scheduling, proper assignment, timely performance, and successful conclusion of the tens of thousands of rides that we complete each month.
  • Identify patterns in the data to help us improve our service and processes.
  • Accurately update ride statuses through their lifecycle, using information from multiple sources.
  • Communicate with Transportation Providers to schedule and recover rides with unique needs.
  • Monitor internal communications channels to identify and manage escalated service opportunities
  • NOTE: Candidates must have internet speed of 10 mbps and ability to hard-wire in via ethernet as needed

Competencies:

  • High School Diploma, or equivalent.
  • Contact center, call center, or tech support experience required.
  • Fluency with standard business tools, like Microsoft Office, Google Apps, and software based telephone systems.
  • Attention to detail and a drive to see projects through to completion with quality.
  • Excellent written and spoken communication skills.
  • Creativity and ability to think outside the box.
  • Willingness and ability to work on and support a remote team environment.
  • A sense of humor and positive attitude.
  • Competitive compensation $16 - $18 per hour plus a rich benefits offering
  • Career advancement opportunities
  • Fully remote - skip the commute
  • Paid Time Off
  • Medical, Dental, and Vision insurance - Employee coverage 100% company paid! Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility
  • Need to add dependents? We help with that too
  • TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - yep, all company provided
  • Life insurance, short-term disability, long-term disability - again, all paid for by Ride Health
  • 401k retirement savings plan with 4% fully vested employer match right out of the gate
  • Fully paid parental leave after 6 months of employment
    • And we're always looking to add more...

  • PLEASE NOTE: Because of healthcare privacy regulations, candidates must reside in the United States to perform this job. Candidates must be permanently authorized to work in the United States. We are unable to provide sponsorship at this time.

    Ride Health complies with the United States Department of Homeland Security (U.S.Citizenship and Immigration Services) to verify the employment eligibility of all persons hired to work in the United States. The company will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. The company maintains full compliance with all regulations set forth by the law and will utilize E-Verify to assist in ensuring a legal workforce.

    All hiring and recruitment at Ride Health is handled with a valid ‘@ridehealth.com’ only. If you receive a message from the sender whose domain is not @ridehealth.com, please beware that those communications are not authorized or coming from Ride Health.

    Ride Health is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Ride Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ride Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Ride Health will not tolerate discrimination or harassment based on any of these characteristics, and strictly complies with the Civil Rights Act Title VI and Title VII Civil Rights Requirements.