Ride Success Team Lead - Fully Remote Evenings
Who We Are:
Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.
Who We’re Hiring:
We are looking for a Ride Success Team Lead to partner with and help our Ride Success team resolve higher-level ride support issues to ensure the success of all rides facilitated by Ride Health. The Ride Success team provides world class customer service to our stake holders and proactively monitors and responds to issues in real-time. As the first point of contact for Ride Health partners regarding cross-functional issues, the Ride Support team functions as the eyes and ears of the organization.
This is a full time evening position scheduled Friday - Tuesday.
Success in this position will require exceptional communication skills, creative problem solving, and the ability to use critical reasoning to adapt to and make decisions about new issues on a daily basis. The ideal candidate would be able to aid agents in meeting expected call metrics and provide coaching as needed to ensure agent adherence. Team Leads will need to be adept at performing root cause analysis of issues affecting passenger experience and manage projects related to department success as needed.