Service Lab Technician



Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 


As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary

The Service Lab technician will be responsible for overdelivering on all service procedure validations, time studies and tool and equipment validations. We look for world-class technicians at the top of their game. We work with service engineering and the technical publications teams to help create and write the factory service manual for Rivian. We also perform all service time studies for accurate scheduling and customer pay/insurance billing at the service centers. This role will require a highly skilled technician with excellent communication skills, both verbally and written. We also work cross-functionally with all engineering teams on special projects and product improvement. You will always maintain a high level of professionalism as we will regularly interact with directors, VP’s and even the CEO. You will need to be comfortable in public settings supporting confidential and public events. To be successful in this role you must collaborative with others and always maintain an extremely positive attitude and great work ethic.


  • Support creation of technical publications for all service manuals (systems overview, parts, repair, labor, electrical, etc.) 
  • Validate repair procedures for accuracy (diagnosis, repair process, labor time, safety, etc.) 
  • Improve efficiency in service procedures without compromising quality and safety of the repair 
  • Validate all service tooling prior to implementation to the field  
  • Support campaigns and containment initiatives 
  • Provide ad hoc service support to the field to support the Service organization, including customer facing events
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
  • Support cost analyst impact on different serviceability methods and processes  
  • Support cross functional teams and assist with pre-production vehicle builds 
  • Provide ad hoc service support to the field to support the Service organization  
  • Support and proactively collaborate with Service Engineering, Field Service, Technical Publications, Service Parts, and Service Training teams
  • Use 1st principals to collaborate, teach, and mentor other team members to constantly improvement the Service organization


  • Ability to travel at a minimum of 50% and up to 75%
  • Automotive Technology/Technician Degree or equivalent experience 
  • 5+ years of automotive experience 
  • 4+ years of EV experience 
  • OEM Certified Master Technician is a plus 
  • OEM Specific Technician Training is a plus 
  • Ability to drive non-commercial truck and trailer   
  • Must possess a valid driver’s license 
  • Experience working in start-up environments 
  • Knowledge of EV Powertrains and HV systems 
  • Strong diagnostics experience 
  • Strong written and communications skills 
  • Strong organization skills with attention to detail
  • No drug or alcohol related driving incidents in the last 3 years
  • No more than 1 serious moving violation in the last 3 years
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
  • Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Pay Disclosure

Salary Range/Hourly Rate for California Based Applicants: $40.85 - 47.10hr (actual compensation will be determined based on experience, location, and other factors permitted by law).


Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. 

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.


Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 


Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 


Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

Subscribe to learn about our latest news, updates and adventures.