Staff Business Intelligence Analyst, Customer Analytics



Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 


As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary

You will have the opportunnity to be responsible for the performance dashboard reporting in Tableau for Customer Analytics practice. You’ll work with Customer Experience leaders to define business questions, integrate data sources across the customer eco-system to provide a holistic view of impact of Customer Experience teams on customer behavior. This role will lead building and enhancing Tableau dashboard reporting and elevate Customer Experience trends that will drive continued business impact.


  • Lead the development of analytics Tableau performance dashboard reporting
  • Translate business requirements into technical specifications for Tableau performance dashboard reporting
  • Connect the dots across data sources within Redshift
  • Manage analytics dashboard builds from design to enhancements
  • Partner with team leads to supply performance dashboard reporting that elevate insights to support business decision making
  • Collaborating with key stakeholders to iterate dashboards
  • Communicate with team members on scheduled deliverables and support ad-hoc requests


  • 5+ years’ experience in a Business Intelligence, Data Engineering, Analytics, or other related function
  • Advanced to expert level use of Tableau, Certification is a plus, to build Tableau visualization dashboards
  • Experience using statistical languages (SLQ) to consuming and manipulate data from data warehouse environments (Redshift)
  • Familiarity with SalesForce data a plus
  • Experience in structuring, analyzing, and visualizing large data sets
  • Aesthetic judgement for the visual communication of quantitative information
  • Comfortable in a fast-paced and deadline-driven production environment

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.


Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 


Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 


Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

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