Manager, ServiceNow



Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 


As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

Role Summary

In this position, you will be playing a crucial role of leading a talented team of ServiceNow developers and QA specialists to support building and implementing ServiceNow solutions to improve enterprise capabilities in Rivian’s Service Management space. This position will be part of a growing IT team working on multiple information systems in a high demand setting. This role reports directly to the Sr Manager ServiceNow.


  • This is a manager-level role responsible for assisting with expanding the ServiceNow footprint within Rivian by successfully delivering outcomes, facilitating roadmaps, and engaging in higher level business conversations.
  • The ServiceNow Manager serves as the point of escalation for all project-related issues.
  • Manages a team of developers and QA specialists.
  • Ensures all team members have a clear understanding of their roles and responsibilities.
  • Serves as point of review and approval of team deliverables in overall larger team setting.
  • Mentorship of team members assigned to your team.
  • Manage ServiceNow initiatives and day to day operational incidents with support from developers.
  • Accountable for delivery of projects/initiatives in accordance with Project Management best practices and is responsible for delivery of the project in terms of schedule, scope, resources, and budget.
  • Collaborate with department leaders and users to translate business requirements into actionable tasks that support the ServiceNow initiatives.
  • Develop standard reports and presentations to effectively communicate status, issues, risks, and achievements to key stakeholders.
  • Proactively identify and address risks, and work with engineering team to implement risk-mitigating actions.
  • ·Set agendas for key decision-making meetings to eliminate bottlenecks and address risks promptly.
  • Assist the team in creation of documentation materials (i.e., process flow diagrams, agile story test cases, etc.)
  • This manager will work closely with US Business stakehdolders and require some overlap with US hours


  • Minimum 10 years of overall technology implementation or delivery experience
  • Bachelor’s degree or higher required in computer science, Management, Business Administration, Information Systems, or related discipline or equivalent combination of experience and education
  • Background in implementing medium to large scale ServiceNow solutions.
  • Strong ServiceNow technical breadth and depth spanning various modules including ITSM, ITOM, ITAM, CMDB & Strategic Portfolio Management
  • Strong analytical and facilitation skills
  • Strong organizational skills
  • Excellent written and verbal communication skills
  • Ability to create and present executive level presentations.
  • Excellent interpersonal and relationship management skills
  • Advanced knowledge of Microsoft Office products; including Microsoft Project and Microsoft Visio
  • Knowledge or familiarity with cloud-based technology management solutions (e.g., ServiceNow, Jira, Workday, Oracle Cloud, etc.)
  • Knowledge of Agile Development framework and effective SCRUM technique

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.


Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 


Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 


Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  


Please note that we are currently not accepting applications from third party application services.

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