Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Sr. Documentation Tools Developer



Software Engineering
Palo Alto, CA, USA · United States
Posted on Thursday, June 13, 2024

Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivian is looking for a Senior Documentation Tools Developer to support and optimize our use of MadCap Flare and related products, enhance our content reuse strategy, and support documentation translation and publishing processes. The role develops customization for existing content outputs and builds new output types to support current and future products.


  • Develop tooling for automating authoring, publishing, and quality testing processes for the Technical Publications team
  • Develop new MadCap Flare templates in HTML5, Clean XHTML, and PDF formats, and enhance existing templates
  • Research and implement advanced MadCap CMS features such as content hosting, analytics, build automation, and content management
  • Enhance the Technical Publications team’s current approach to content reuse via MadCap features, including projects, conditions, variables, and snippets
  • Investigate and resolve technical issues with MadCap Flare and other authoring tools Update and maintain CSS style sheets and scripts used for various output types
  • Participate in strategy and implementation for how content is styled, built, and published as we expand our documentation
  • Work closely with the UX/UI and software teams to implement designs to fully integrate technical documentation within mobile, infotainment software, and other applications.


  • Bachelor’s degree in communications, technical writing, engineering, or technology, or equivalent job experience
  • Experience in automation (builds, publishing, translation, and QA)
  • Expertise in the implementation and use of the MadCap CMS product suite, or similar XML-based tool
  • Experience developing style sheets for PDF and HTML output
  • 8 years of experience as a tools developer, technical writer or production editor supporting documentation development for hardware or software products
  • Detail oriented and organized
  • Proven ability to solve complex problems, work with ambiguity, and be self-motivated
  • Experience in creating processes to reduce complexity, cost, and human error
  • Experience developing and refining new processes, standards, templates, or internal tools for use by technical publications teams
  • Experience in content strategy, context-sensitive help, and user experience design
  • Experience with managing localization files for multi-language output
  • Ability to manage tasks and information flow using collaboration software such as JIRA, Confluence, SharePoint, etc.
  • Ability to work in a fast-paced and challenging work environment
  • Experience in scripting languages such as JSON, JQuery, or Javascript
  • Experience in SEO a plus
  • Experience in managing print inventory a plus

Pay Disclosure

Salary Range/Hourly Rate for California Based Applicants: $135,800 - $169,800 annually (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.