Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Supplier Warranty Engineer



Normal, IL, USA · United States
Posted on Friday, June 14, 2024

Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

In collaboration with the Supplier Warranty Program Manager, assume technical responsibility for the Warranty Partnership Program, including continuous improvement initiatives and related supplier recovery initiatives. As a key communication link between warranty parts data analysis, parts return, supplier quality engineering, and the Rivian supplier base, coordinate and facilitate the smooth functioning of activities related to all technical aspects of the Supplier Warranty Partnership Program including:


  • Oversee all technical aspects of the Supplier Warranty Partnership Program
  • Work hand in hand with Supplier Quality to develop, retrieve, and utilize field data to continually improve our products and reduce warranty costs
  • Drive continuous improvement through use of the Warranty Supplier Corrective Action Request process (WARSCAR process)
  • Work closely with data teams to establish data requirements that will ensure supplier warranty concerns are rapidly addressed
  • Support method to establish Supplier Warranty KPI’s for all Rivian Products and drive organizational awareness and delivery
  • Conduct ad-hoc analysis and deep dives into specific vehicle technical issues or service center operations as needed
  • Accurately input and update evidence and data related to supplier warranty partnership agreements, claims, and performance metrics
  • Generate regular reports using tools such as Tableau and other analytics to track supplier performance and identify trends
  • Assist in analyzing data to identify areas for improvement and optimization within the supplier warranty partnership program
  • Coordinate with internal stakeholders to gather relevant data and ensure alignment with program objectives
  • Communicate effectively with suppliers to collect necessary information and address any discrepancies or issues
  • Collaborate with cross-functional teams including technicians, engineers, and customer service representatives to improve supplier warranty data supporting program objectives


  • Bachelor’s in Engineering or similar discipline, Master’s Preferred
  • 4 plus years’ experience with automotive Supplier Warranty data and Statistical Analysis
  • Strong statistical and problem-solving capability
  • Knowledge of data visualization tools such as Tableau and exposure to various software/data tools including JIRA and Databricks
  • Knowledge of AIAG, VDA, APQP and related tools
  • Demonstrated leadership in driving quality improvements in overall vehicle attribute performance
  • Ability to manage multiple projects across varying geographic locations simultaneously
  • Willingness to work in a strong cross-functional environment
  • Proven technical knowledge and ability to collaborate with engineering, manufacturing, and suppliers
  • Comfortable working in a manufacturing / production environment

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.