Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Lead Vehicle Operations Specialist

Rivian

Rivian

Operations
Chelsea, MA, USA · United States
Posted on Tuesday, July 2, 2024

Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.


Role Summary

As a Vehicle Operations Lead, you will be a key field leader and point of contact for Vehicle Operations Specialists and on-site teammates. As a first line Lead, you will need to balance daily work requirements and responsibilities with needs of the business to provide support to our on-site teams. Vehicle Operations Leads works in coordination with several cross-functional teams to facilitate customer deliveries, manage documentation, and provide our customers with an exceptional experience.


Responsibilities

  • Serve as location point of contact which includes communicating daily priorities and goals, requesting resources, and coordinating work efforts with other on-site team members
  • Support the onboarding and training for all new specialists as required
  • Work with Vehicle Operations Manager to ensure that all procedures and quality requirements are updated and accurate for site specific workflow(s)
  • Ability to lead daily stand-up team meetings and oversee team members in the absence of the site manager
  • Responsible for validating consistency of vehicle quality and capturing failures for cross-functional feedback
  • Ensure vehicle quality standards through supporting vehicle wash and/or detailing/paint correction activities
  • Prepare, inspect, and stage vehicles for various workflows and vehicle types
  • Receive inbound vehicle inventory, inspect for quality, and complete paperwork
  • Ensure the parking lot is always safe and drivable
  • Oversee inventory management activities for Vehicle Operations and partner teams on site
  • Responsible for conducting and leading opening/closing procedures
  • Lead problem solving activities with cross-functional partners on site
  • Conduct various audits to include but not limited to, security, inventory, asset location, etc.
  • Communicate and surface roadblocks as well as propose resolutions to management where needed
  • Proficiency with computers and software including Microsoft Office, and internal business platforms
  • Complete additional work and tasks as requested by the leadership team

Qualifications

  • 3+ years of experience with operations, logistics, or lot management; 2+ years supervisory experience preferred; previous EV experience valued
  • Must be at least 21 years of age
  • High School Diploma or GED required
  • Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
  • Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
  • Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
  • No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • Ability to obtain and maintain local sales licenses if applicable in your state/province
  • Adaptable to a fast-paced and constantly changing environment
  • Ability to multitask and prioritize tasks based on level of importance and urgency
  • Willingness to work in various working conditions including being in an active service center or unpredictable weather conditions
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Strong understanding of written and spoken English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics



Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.