Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Sr. Operations Specialist, Fleet Sales will play a pivotal role in supporting the growth and operational excellence of Rivian’s Commercial Fleet Sales organization. This position is responsible for leading, designing, and implementing programs and cross-functional initiatives that generate vehicle sales, customer experience, and operational efficiency. Acting as a linchpin between Fleet Sales, external partners, and internal stakeholders, you will drive alignment, execution, and continuous improvement “the Rivian way” - with vision, collaboration, accountability, and a commitment to quality. This role reports to the Sr. Manager of Fleet Sales Operations and requires the ability to manage a dynamic portfolio of programs, identify scalable process solutions, drive strategic initiatives, and enable the execution of high-impact projects and events.
Responsibilities
- Lead the end-to-end program management of Fleet Sales Operations initiatives, including the development and optimization of team processes, tools, and communication workflows to improve sales efficiency and customer experience.
- Partner with internal and external stakeholders (e.g., Finance, Legal, Fulfillment, Digital, Service, technical teams, external partners) to develop and continuously improve the Fleet Sales strategy. Collect requirements, document processes, and ensure alignment with evolving business needs.
- Support the creation, management, and continuous improvement of assets, collateral, and content supporting vehicle education, sales enablement, and go-to-market positioning for Fleet Sales.
- Develop and maintain robust internal and external reporting processes. Synthesize key data insights to inform leadership decisions and communicate results to stakeholders, proactively identifying risks and areas for enhancement.
- Manage the planning, coordination, and delivery of strategic sales opportunities such as government procurement, RFPs, and bids, facilitating cross-functional collaboration and timely execution.
- Track, manage, and advocate for digital/technical enhancements, acting as the primary liaison between Fleet Sales and technical teams to facilitate solution delivery and change management (e.g. Salesforce, Rivian.com, internal transaction and customer management systems).
- Coordinate and execute special events, prospect demos, and activations (on-site and virtual), overseeing logistics, stakeholder communications, and post-execution reviews.
- Continuously identify and implement opportunities for operational efficiency, risk mitigation, and process improvement, leading documentation and training that support scalable solutions.
- Facilitate cross-functional meetings and regular communication streams to ensure ongoing alignment between Fleet Sales and related departments.
- Support a culture of collaboration and continuous improvement, championing best practices and the adoption of new tools and processes aligned with Rivian’s operational standards.
- Ability to manage multiple programs/projects simultaneously, with detailed tracking, status, scheduling, prioritization, and stakeholders. Comprehensive attention to detail and accuracy is expected and required.
Qualifications
- Bachelor’s degree in Business Administration, Operations, Program Management, or a related field; equivalent work experience may be considered.
- 4+ years of progressive experience in program management, operations, commercial sales, or a related customer-facing environment—preferably in the automotive or commercial fleet sector.
- Direct experience in designing, implementing, and optimizing processes, program roadmaps, and communication workflows using tools such as Salesforce or other program management platforms.
- Strong analytical, problem-solving, and data-driven decision-making skills; proven ability to interpret complex data and present actionable recommendations.
- Demonstrated track record of driving cross-functional initiatives to completion and influencing internal/external partners in a fast-paced, dynamic business environment.
- Effective communicator with executive presence, able to deliver clear updates, presentations, and stakeholder management at all levels of the organization.
- Experience coordinating and executing special projects and events (industry events, demos, activations) is a plus.
- PMP, Lean, Six Sigma, or program/project management certifications are a plus.
- Detail-oriented, collaborative, and comfortable prioritizing in ambiguous and evolving environments.
- Willingness to travel up to 30% as needed for program delivery and stakeholder engagement, including to support partner/public event executions (i.e. load in, setup, execution, load out).
- Ability to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
- Ability to read and speak fluent English.
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
Pay Disclosure
Salary Range for California Based Applicants: $87,300 to $109,100 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.