Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
At Rivian, we’re on a mission to keep the world adventurous forever. To do that, we need a world-class team. We are looking for an Employee Experience Specialist to join our International People Team right here at our Belgrade Hub.
You will be joining a fast-paced team supporting an even faster-growing organization, ensuring that as we scale, we never lose the human touch. You will be serving as the go-to resource for our employees and a critical partner to our HRBPs, Talent Acquisition, Payroll, and IT teams. You have the opportunity to architect the daily employee journey and experience.
Responsibilities
Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics—via case, chat, and occasional walk-ups utilizing ServiceNow.
Manage the creation, maintenance, and revision of employee files and records, utilizing secure systems for storage and retrieval in compliance with local regulations.
Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.
Absence Management: Manage the end-to-end administration of absences — ensuring 100% documentation accuracy for payroll, and proactively flagging issues to HRBPs to maintain operational integrity.
Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.
Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.
Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.
Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.
Meet quality and timeliness standards while maintaining confidentiality and compliance.
- Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.
Qualifications
3+ years in HR shared services, People Operations, or high-volume employee support.
Fluency in English
Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).
Clear, empathetic communication, you simplify complexity, document well, and tailor your message to the audience.
Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.
Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.
Nice to have: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.
Pay Disclosure
We offer a competitive compensation package, with details to be discussed during the interview process.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.