Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Account Manager

Thingtesting

Thingtesting

Sales & Business Development
Remote
Posted on Friday, May 10, 2024

Account Manager

Full-time | Remote in the U.S. 🇺🇸 (EST timezone) | Start date: ASAP
We are looking for a junior full-time account manager who is focused on supporting customers through onboarding and retention of our new SaaS subscription for brands. This role is externally facing and supports brands from their first campaign set up to regular performance updates and support. It also serves as the primary touch point between customers and the rest of the Thingtesting team. The account manager will ensure our product continues to support the needs of our existing customers as they grow.
The primary focus of this role is ensuring brand customer success and happiness
The secondary focus is user support to ensure that brand campaigns meet their customer (our users) expectations
This role is perfect for someone who is excited to be the customer's voice and a hands-on resource to our clients.
We’re 100% remote, with team members currently spread between New York, San Francisco, Stockholm, Helsinki, Copenhagen, and Madrid.

About Thingtesting

We are the go-to brand discovery and product review platform. Our goal is to make shopping more thoughtful and insightful, together. Over 1M+ visitors come to Thingtesting.com every month to research before they buy, but also to discover new brands, try new things, and share honest reviews to help others shop better.
Our B2B offering gives brands the tools to introduce their products and interact with consumers. We offer features for brands both for free and on a paid plan for $349/month. Our latest feature for brands was launched just a couple of months ago and is our most popular one so far: an omnichannel growth tool that allows brands to set up product testing campaigns in whatever sales channel of their preference, which then quickly allows them to gain exposure, get honest product feedback and reviews, drive consumer engagement, improve retailer relations, and boost sales.
We are a venture-backed early-stage startup that has raised financing from renowned U.S. and European funds and angel investors, including Forerunner Ventures, Animo Ventures, Hunter Walk, Tina Sharkey, and many more. We have been fortunate to receive appreciation and recognition for our hard work along the way from the likes of TechCrunch, Vogue Business, Modern Retail, and a Harvard Business School case study. Forbes included our CEO, Jenny Gyllander, on its 30-under-30 list.
We have a lot of exciting developments in store. Join us on the mission to make online shopping more transparent.

We can offer you:

Competitive salary of $50,000-$60,000 per year based on experience. The compensation will be a negotiable combination of monthly pay and Thingtesting stock options.
Benefits (health, vision, dental, life with Blue Cross Blue Shield), 401k match, unlimited paid vacation, and other perks.
The opportunity to work cross-functionally with sales and product to ensure the best customer experience. You are able to create a process that doesn’t exist and make it repeatable.
Ownership in a new area of the business, while being fully integrated into a friendly and nurturing organization.
Freedom to work where you want within EST.

Your Experience and Skills:

Have 2+ years of experience in account management at a high growth SaaS business (plus if in CPG!).
Are excited to build lasting relationships with brands as they grow.
Work well cross-functionally. You will need to share insights and learnings to improve Thingtesting’s product roadmap and resolve any account issues.
Have experience fostering customers to avoid churn, understanding their goals, and tracking against them to retain them.
Have exceptional written and verbal communication skills.
Experience with Hubspot a plus!

You Are:

A pro-active and creative problem solver who adapt to challenges as they arise
An organized, high-output performer with the ability to manage multiple competing priorities and work effectively in a results-driven business
An empathetic people person with the ability to build strong and lasting relationships
A hustler that never stops driving progress and obsessing over supporting our business
Obsessed with Thingtesting, and believe that the product we offer brands is superior in the market and a must-have product in a brand’s growth stack
Flexible with a willingness to adapt to changing priorities and embrace continuous learning and improvement

How to Apply 👋

📌
Sounds like you? Please email Melissa, COO at Thingtesting: melissa@thingtesting.com 👋
Please introduce yourself and:
Tell us what makes you excited to join the Thingtesting team. Please let us know where you are currently based.
Include CV and any information that best showcases your experience and the relevant things you’ve done to help us get to know you better.
Also, feel free to send any questions about the role!

Our Interview Process

All meetings are virtual.
We are actively interviewing candidates now.
We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

FAQs & Legal

What tools do you use? In the company, we run on Figma, Slack, Hubspot, and Notion - but as you might guess, we are open to testing new things. 🤓
Do you sponsor visas? No, unfortunately, we can't sponsor visas right now.
Can I join as a remote worker? We are a remote-first company and split between two main timezones: CET & EST. For this role, we’re looking for candidates who work in Eastern Standard Time (New York).
The salary ranges and compensation packages outlined here are approximations and actual compensation may vary.
Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the amounts listed above.