Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Exceptional People + Purpose Beyond Profit = Watershed Outcomes

Director, Quality Assurance and Product Integrity

Thrasio

Thrasio

Product, Quality Assurance
Walpole, MA, USA
Posted on Tuesday, April 16, 2024
We are Thrasio - Builders Welcome!
At Thrasio, we’re reimagining how to make the world’s most-loved products accessible to everyone. We work with successful sellers, using a deep understanding of rankings, ratings, and reviews – plus supply chain and marketing smarts – to transform the art and science of commerce. We estimate that 1 in 6 households has purchased a Thrasio product! And our goal is for all of those households to be truly delighted by their purchase.
What Makes Us Unique
At Thrasio, we’re in building mode: block by block we’re working together to construct a great company. What does that look like? Everyone is a leader - we lean into opportunities, not titles. We expect everyone to behave and act like a leader. Our Leadership Principles inform the ways we work together to ensure the brands, products and services we offer truly delight our customers. Everyone is a builder - whether it’s gaining marketable new skills through project sprints outside of your own function, or standing up more efficient ways of work - we’re doing it from the ground up. Everyone belongs- a sense of belonging brings us all together. We operate as One Team.
The Role:
As the Director of Quality Assurance and Product Integrity, you will be at the forefront of meeting and exceeding our customer expectations through our safety, efficacy, and quality. This strategic position entails a dual responsibility that combines ensuring comprehensive compliance with all regulatory requirements with the proactive leadership of our Quality Assurance function.
You will lead cross-functional teams to establish and maintain rigorous risk assessments, develop and implement robust risk mitigation strategies, and oversee detailed product testing and validation plans.
This role involves balancing technical acumen with leadership capabilities; you will drive the continuous improvement of product integrity and quality assurance practices, ensuring that every product meets the new industry standards for safety, quality, and customer satisfaction.

Key Responsibilities:

  • Led and managed a team of quality professionals, domestically and internationally, fostering a culture of excellence, innovation, and continuous improvement.
  • Collaborate with cross-functional teams to integrate quality assurance practices throughout the product lifecycle.
  • Ensure compliance with all relevant regulatory requirements and industry standards.
  • Drive the development and maintenance of quality systems, including process controls, product testing, and inspection protocols.
  • Develop and implement comprehensive quality assurance strategies and processes across several product categories.
  • Analyze customer feedback and market trends to identify opportunities for product quality improvements.
  • Manage supplier quality programs, including audits, performance evaluations, and collaborative improvement initiatives.
  • Oversee the handling and resolution of quality issues, ensuring timely and effective responses to customer complaints and regulatory inquiries.
  • Report on quality performance metrics and insights to senior management, providing strategic recommendations and action plans.

What You Bring to the Table

  • Bachelor’s or Master’s degree in Mechanical, Manufacturing, and/or Chemical Engineering, or a related field is a must.
  • Minimum of 10 years of experience in quality assurance, with a proven track record in a leadership role within the CPG, Automotive, and/or Medical device industry
  • Strong knowledge of quality systems and regulatory standards relevant to the CPG sector.
  • In-depth knowledge of regulatory requirements related to product safety and quality, including CPSC, FDA, and EPA regulations.
  • Strong understanding of product testing standards and validation methodologies. experience working with 3rd party certification and testing labs.
  • Understanding of risk management principles and the ability to develop and implement risk mitigation plans related to product quality and safety.
  • Ability to work collaboratively in a fast-paced and dynamic environment.
  • Experience with continuous improvement methodologies such as Lean or Six Sigma, and the ability to apply these methodologies to improve product quality and efficiency.
  • Familiarity with root cause analysis and corrective and preventive action (CAPA) processes.
  • Strong critical thinking skills with the ability to analyze complex data and make informed decisions based on available information.
  • Experience with consumer complaint management processes, including complaint investigation, resolution, and reporting.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Experience managing teams and driving results through others. Strong critical thinking skills with the ability to analyze complex data and make informed decisions based on available information.
  • Six Sigma certifications will be a plus. Proven ability to effectively manage multiple projects and priorities in a fast-paced
What We Offer:
- The chance to be part of a next-gen consumer goods company that is changing the industry
- A collaborative work environment where cross-functional teams work together to solve problems and achieve common goals
- The opportunity to build together with a talented, diverse and passionate team, and the innovative technology to enable us
- A hybrid work environment that allows employees to manage their schedules effectively, meet in a hub when necessary, and maintain a healthy balance
- Competitive salary and benefits package, tremendous on the job learning opportunities, and our Thrasher Perks program with the opportunity to purchase products at cost
The freedom to "be bold", have a voice within the company and take on opportunities with less red tape
Our Commitments:
Thrasio values diversity, equity, and inclusion and is proud to be an equal opportunity employer. We welcome individuals from all backgrounds and consider all qualified applicants without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, national origin, disability, protected veteran status and any other category protected by applicable law. We strive to create an environment where everyone can thrive. We encourage applicants who meet the minimum criteria to apply, as we believe in the power of diverse perspectives and challenging assumptions.
We believe that all employees should be paid fairly and equitably. As of the time of this posting, the expected base annual salary range for this position is $160,000-$170,000 . (For non-exempt roles, this reflects the expected base annual “salary” as calculated by the base hourly wage multiplied by the expected number of hours worked over a one year period, excluding any overtime and premiums.) The actual base annual salary will be based on a wide range of factors, including your skills, qualifications, and experience, as well as business needs and limitations. As a result, compensation may vary within and across similar roles and positions. Please note that the base annual salary range information set forth above is a good faith estimate for this position and actual compensation for any individual may fall outside this range if warranted by the circumstances applicable to that individual. If we identify a role that would be suitable for a broader range of skills and experience such that we would consider hiring at multiple levels then the range listed above may reflect that breadth. If offered a position, the actual base annual salary will be contained in your offer letter.
In addition to the base annual salary listed above, this position is eligible for short-term [and long-term] incentive compensation, as well as benefits, which are subject to the applicable plans, policies and definitive documentation regarding such compensation and benefits.
Diversity:
At Thrasio, we are committed to building a great company - a place I want to work at, a place I can build, a place I can belong. Our goal is to build a diverse, equitable, and inclusive environment that fuels success and growth in the workplace and beyond. We are also committed to recruiting and hiring a diverse team at all levels through fair and unbiased recruitment and hiring practices. Providing diversity-related demographic information during the application process helps us measure our progress towards these goals.